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Terms of Service

Terms of service

The absolute vegan (TAV) is a business in the food industry that specializes in natural foods and products.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within two days and despatch will be confirmed by way of email.

Export restriction
The offering on this website is available to South African clients only

Return and Refunds policy
The provision of goods and services by TAV is subject to availability. In cases of unavailability, TAV will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.

Customer privacy policy
AV shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). 

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the TAV bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for TAV via PayFast (Pty) Ltd who are the approved payment gateway. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by TAV separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayFast refer to www.payfast.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

AV takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa. TAV chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

TAV may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by The Absolute Vegan CC which is based in South Africa and trades under the registration number 2011/041748/23. 

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